Privacy Policy

Privacy Policy

United First Insurance LLC
Effective Date: January 1, 2026

United First Insurance LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit UnitedFirstInsurance.com, submit information through advertisements or forms, or communicate with us by phone, email, or text.

By using our website or submitting your information, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Physical address
• Date of birth (if required for quoting)
• Insurance-related information submitted through forms
• Communication preferences
• Consent records and timestamps
• Call recordings (if applicable)

We also collect non-personal information such as:

• IP address
• Browser and device information
• Website usage data
• Cookies and tracking data

We do not knowingly collect personal information from minors.

2. Consent to Contact (Calls, Texts, Automated Technology)

By submitting any form on our website, through advertisements (including Meta and Google lead forms), or by calling us directly, you provide prior express written consent to be contacted by:

• Phone calls
• Text messages (SMS/MMS)
• Email
• Voicemail drops
• Prerecorded or artificial voice messages
• Automated dialing systems
• AI-assisted messaging systems

This applies even if your number is listed on a federal or state Do Not Call registry.

Consent is not required to purchase insurance.

You may opt out of text messages at any time by replying STOP.

3. SMS Messaging & Opt-Out Compliance

If you opt into SMS communications:

• Message frequency varies based on your interaction
• Messages relate to insurance options, support, or requested services
• We maintain timestamped opt-in records

To opt out:
Reply STOP to any message. You will receive a confirmation and no further marketing texts will be sent.

All “Do Not Call” and opt-out requests are:

• Processed immediately
• Added to internal suppression lists
• Enforced across our CRM, dialer, texting platforms, and downstream partners

No mobile information will be shared with third parties for marketing purposes unrelated to your request.

4. How We Use Your Information

We use your information to:

• Provide insurance quotes and services
• Connect you with licensed insurance agents
• Respond to inquiries
• Process transactions
• Maintain compliance records
• Improve our website and advertising
• Prevent fraud
• Maintain suppression lists
• Conduct compliance audits and quality control

5. Lead Sharing & Resale Disclosure

Your information may be shared with or sold to licensed insurance agents, agencies, carriers, or partners for the purpose of offering insurance options.

These partners may contact you using the consent you provided.

We require downstream partners to:

• Honor opt-out requests
• Maintain suppression lists
• Follow applicable TCPA and insurance regulations

Text messaging opt-in data and consent records are not sold or shared for unrelated marketing purposes.

6. HIPAA & Health Information Protection

If you provide health-related information:

• We use secure, encrypted systems
• We restrict access by role
• We use HIPAA-compliant vendors when required
• We execute Business Associate Agreements (BAAs) where necessary
• We encrypt data in transit and at rest

We do not store Protected Health Information (PHI) in personal devices or unsecured systems.

7. Call Recording Disclosure

Calls may be recorded for quality assurance and training purposes.

When recording occurs, consumers are notified at the beginning of the call before substantive conversation continues.

8. Outreach & Calling Practices

We follow the strictest commonly accepted compliance standards, including:

• Calling only between 8:00 AM and 8:00 PM local time
• Not exceeding three call attempts within any rolling 24-hour period
• Requiring human action to initiate each outbound call where possible
• Avoiding unauthorized automated dialing systems

States with stricter automated dialing laws (including Florida, Maryland, Oklahoma, and Washington) are handled with additional caution.

9. Advertising & Disclaimer Standards

We use truthful, verifiable language in advertising.

We do not guarantee:

• Approval
• Universal eligibility
• Specific savings

Pricing and plan availability vary based on age, location, health status, and eligibility. Final costs and coverage options are determined after speaking with a licensed insurance agent.

We do not imply government affiliation unless clearly stated and accurate.

10. Cookies, Pixels & Tracking

We use cookies, pixels, and conversion tracking tools to:

• Measure advertising performance
• Analyze website traffic
• Improve user experience

We do not transmit protected health information through advertising pixels or conversion APIs.

You may disable cookies in your browser settings.

11. Information Sharing

We do not sell personal information unrelated to insurance services.

We may share information with:

Service Providers:
• CRM platforms
• Dialers
• SMS providers
• Payment processors
• Technology vendors

Legal Authorities:
• When required by law
• To protect our rights

Business Transfers:
• In connection with mergers or acquisitions

All sharing excludes text messaging opt-in data except as required to deliver messaging services.

12. Data Security

We implement:

• Encryption
• Secure access controls
• Authentication safeguards
• Audit logging where available
• Employee compliance training
• Breach response procedures

While we use commercially reasonable safeguards, no system can guarantee absolute security.

13. Your Rights

You may:

• Request access to your data
• Request correction or deletion
• Withdraw consent
• Opt out of marketing communications
• Request details on how your information is processed

To exercise these rights, contact us using the information below.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will be posted on our website with the updated effective date.

16. Contact Information

United First Insurance LLC
Phone: +1 561-213-0444
Email: [email protected]
Website: UnitedFirstInsurance.com

By using our website and services, you acknowledge and agree to this Privacy Policy.

Terms & Conditions: https://unitedfirstinsurance.com/terms-and-conditons-new